Privacy Policy

Effective Date: April 2026
Company: Khanjan Brass Industries
Website: www.khanjanbrass.in

At Khanjan Brass Industries, we value the trust you place in us. This Privacy Policy explains in detail how we collect, use, protect, and share your information when you visit our website or make a purchase from us.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Identification Information: Your name, billing address, shipping address, email address, and phone number.
• Business Information (If applicable): Company name and GSTIN for wholesale or B2B invoicing.
• Transaction Details: Details about the products you order, order history, and payment status (we use secure third-party payment gateways and do not store your credit/debit card numbers or UPI PINs on our servers).
• Technical Data: IP address, browser type, device information, and browsing behavior on our website to improve user experience.

1. How We Use Your Information
   We use the collected information strictly for the following business purposes:

• To process, fulfill, and dispatch your orders accurately.
• To communicate with you regarding your order status, shipping updates, and delivery.
• To provide efficient customer support and address any inquiries, returns, or refunds.
• To improve our website functionality, product offerings, and overall customer experience.
• To comply with legal and regulatory obligations.

1. Sharing of Information
   As a direct seller, we respect your privacy. We do not sell, rent, or trade your personal information to any third parties. We only share necessary details with trusted partners who assist in our business operations, such as:

• Courier & Logistics Partners: To deliver your orders to your doorstep.
• Payment Gateways: To process your transactions securely.

Your Consent
By accessing www.khanjanbrass.in and providing your information, you expressly consent to the collection, usage, and disclosure of your information in accordance with this Privacy Policy.

Data Security
We implement strict technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.

7. Policy on Fraudulent Activity and Misuse

We monitor return behaviors to ensure fairness. In the event a customer is found to be misusing the return policy—such as excessively returning items, consistently refusing delivery, cancelling orders abnormally, or returning used/altered products—Khanjan Brass Industries reserves the right to issue a warning, suspend, block, or permanently terminate that customer’s account and restrict future purchases on www.khanjanbrass.in.